I just returned from taking my car in for an oil change, which I do faithfully, and to have the battery checked. A couple days ago when I was out to dinner with my dad and sister my car wouldn't start so they had to jump me. I usually take it to the same place every time because I get a free car wash but they don't do batteries so I decided to take it somewhere else that could do both.
So, I get to "this place" early so my wait time won't be so long. I tell them what I want and specifically ask them to check the battery, but don't mention anything about having to be jumped the other day. They tell me 45 minutes so I shop until it's time to go back. When I return I ask them (the mechanics who did the work) about the battery and he says it's good.
"Really?" I say with surprise. "I had to have a jump the other night because it was dead." I ask them to check it again. They have this little device they hook up to it and it prints out a receipt that says...surprise here...battery needs to be replaced.
I asked them to replace the battery and then I ask to see the store manager, because on the first receipt the cashier was given it clearly said battery checked and found to be okay. Now I'm losing faith in their ability to do the job. Did they even change my oil and oil filter? How do I know? I explained my concerns to the manager.
On top of that, had they checked the battery in the first place and notified me like they said they would, all the work could have been done at the same time and I wouldn't have had to wait another half an hour.
The store manager checked into it and came back to tell me that she was told sometimes the device they hook up to the battery worked, sometimes it didn't. Can you believe that? I looked at her, shook my head and said, then don't use it. How many folks are they sending away with bad batteries?
I hate breaking down!
So, she agreed with me, apologised, and didn't charge me for the oil or services. Will I go back? Not for car repairs.